In the search for the right partner, MTA soon found Microsoft Partner Dynamic Aspect – a business with a team of experienced consultants and who are highly regarded in the field of Dynamics 365 Business Central and, in fact, the entire Microsoft business applications stack.
The experienced team at Microsoft Partner Dynamic Aspect deployed Microsoft's new Dynamics 365 Business Central ERP solution toas the foundation to completely modernise their ICT environment into the '3 Microsoft Clouds' of Office 365, Azure and Dynamics 365.
How has Microsoft Dynamics 365 delivered real outcomes for the Client?
The Dynamic Aspect specialists completely transformed the business of MTA NSW through the move to the '3 Microsoft Clouds'; Office 365, Azure and Dynamics 365 Business Central.
Dynamics 365 Business Central, as a relative newcomer to the Australian market, was selected by the client due to its capabilities in solving their complex challenges including the core business need to report and analyse data contained within the business itself. Using the 'dimensions' functionality of Business Central, the basis was provided for advanced analytics making the financial breakdown and status more transparent. In terms of presentation of the data; clear, simple reports and graphs allow senior management to better understand trends and take action.
In order for data to be reported on, it first has to be available and Business Central ensured this:
Firstly, it was integrated with both the member management system and the online store. Duplication of data entry was therefore eliminated, mitigating the risk of human error and reducing the requirement for reconciliations.
Secondly, additional data was uploaded from other sources. This included data from multiple payment systems such as Paypal, BPay and Capricorn. As a result, MTA NSW are now able to track the status of customer accounts in real time to timely reactions.
In terms of processing within Business Central, other efficiencies were introduced by automation, significantly reducing manual operations. This allows staff to focus on value-add activities. As an example, deferral functionality was used for revenue to improve accuracy and decrease turnaround time for reporting.
Innovation and significance of this project
To summarise the simplification of a complex environment, the team at Dynamic Aspect where able to provide:
Advanced analytics that now help the business to make their financials with more transparency and speed
Automation of several areas such as deferrals allowed the company to significantly reduce the number of manual operations improving productivity
Integral information space - Microsoft's Dynamics 365 Business Central was integrated with the MTA's member management system and online store for further efficiencies
Ability to upload data from multiple payment systems such as PayPal, BPay, Capricorn and several others was delivered in order for MTA NSW to track customer payments in real time
Visualisation – simple and clear reports and graphs allow senior management to better understand current trends and tendencies